3 Examples of How the Abilene Paradox Impacts Workplace Decision-Making
If you’ve read our article How The Abilene Paradox Video Improves Team Decision Making, you know that an inability to manage agreement can have a severely negative impact on a group’s ability to make...
View ArticleSeeing Co-workers as Customers
You know those people in your organization who always have a smile and a cheerful word? They’re showing you good customer service. Do I hear you thinking, “But I’m not their customer!”? Actually, you...
View ArticleTeamwork Day-to-Day
Disasters, accidents, and other emergencies pull teams together. But what about the day-to-day realities of being on a team when there’s no adrenaline fueling a sense of urgency, and no life-impacting...
View ArticleWhy We Take “The Road to Abilene”
In our previous two articles we introduced Professor Jerry Harvey’s concept of the Abilene Paradox and how it affects group decision making in both our personal and work lives. We also reviewed six...
View ArticleHow to Promote Creativity Through Team Building Activities
When teams function smoothly, innovation and creative problem-solving come naturally. But achieving team harmony can take time and effort. Team building videos teach and encourage such skills as...
View ArticleThe Top 3 Secrets of Successful Teams
Organizations and managers are on a perpetual quest to discover the best ways to maximize their teams’ effectiveness. Below, we share our top 3 secrets of successful teams. All 3 “secrets” begin with...
View ArticleWhat is “Groupthink” and How Can I Avoid It?
Have you ever been part of a group – maybe a workgroup, a sports team, or a committee – where everyone was so eager to get along, not rock the boat or make a unanimous decision that it affected group...
View ArticleWhat Makes A Good Team Player?
Organizations which provide team building training to their employees recognize the power of what a high-performing team can accomplish, and they invest time and resources into building stronger, more...
View ArticleBuild Stronger Workplace Teams with Generational Diversity Training
Bridging the generation gap in the workplace can seem like a daunting task. For instance, team building training can be difficult when you have multiple generations on a work team. Luckily, CRM...
View ArticleHow Can Emotional Intelligence Videos Improve My Team?
When they think about building team effectiveness, most people don’t think of Emotional Intelligence (or “EI”) training because EI training typically focuses on the individual not the group. But,...
View ArticleHow The Groupthink Video Enables Groups To Make Better Decisions
Working effectively in a group comprised of different people and personalities can be one of the hardest challenges in the workplace. Team decision making, in particular, is often undermined by...
View ArticleHow to Avoid the Road to Abilene
Has your group ever gone down the road to Abilene? This type of trip occurs when a group or team goes ahead with an idea or project due to the phenomenon of “false consensus”: everyone communicates...
View ArticleImprove Workplace Productivity and the Customer Experience with Customer...
No matter your business’s size, you need a great relationship with your customers, and that starts with your customer service team. Training your service team to interact positively with customers,...
View ArticleConversation with a Purpose
Guest Post by Sondra Thiederman, Ph.D. I confess – I pilfered the title of this article from a man who was renowned as a wise and insightful pathfinder in the field of diversity, Dr. Roosevelt Thomas....
View Article4 Ways to Combat Negativity at Work
In today's challenging workplace, any one can be tempted to "go negative" from time to time. Whether you are combatting your own negativity or responding to someone else's, here are 4 things to keep in...
View Article5 Elements of Successful Communication
Can you imagine going through your workday without being able to communicate verbally? It would be nearly impossible, wouldn’t it? For most of us, talking is so easy that we just do it without...
View ArticleWhy Transparency Matters
Transparency in business – it’s become quite the buzzword. And like all buzzwords, it’s easy to think of it as just another fad. It’s also easy for an organization to pay lip service to the idea...
View ArticleTeamwork Day-to-Day
Disasters, accidents, and other emergencies pull teams together. But what about the day-to-day realities of being on a team when there’s no adrenaline fueling a sense of urgency, and no life-impacting...
View Article6 Tell-Tale Symptoms of the Abilene Paradox
In our previous article we wrote about a humorous family “trip to Abilene” and the concept of the Abilene Paradox. We also discussed how the Paradox affects us in both our personal and work lives....
View ArticleDelegation: Develop, Don’t Dump
Intellectually, we know delegation is good. It’s a way of developing staff — helping them learn and grow and preparing them for bigger roles within the organization. We also know it’s good for us to...
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